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Frequently asked questions

What is the return policy?

Returns

We want you to be 100% satisfied with your purchase. If you are not satisfied for any reason, you can return your order within 14 days of receiving it.

Conditions

The product must be unused, undamaged and in its original packaging.
Contact us within 14 days of receiving your order via info@prestigeshop.be to register your return.

Return costs

The cost of returning an item is always the responsibility of the customer. Make sure the parcel has sufficient postage and is sent with a track & trace code. Prestige is not responsible for return shipments that are lost in transit.

Once your return has been shipped, send an email to info@prestigeshop.be including:

Your order number
The track & trace code of your return shipment
The reason for the return

Refund

After receiving and inspecting the returned product, we will process your refund within 14 working days via the original payment method.

When will I receive my order?

We ship all orders from Belgium. Your order ships within 24 hours (on working days).

Delivery times

Belgium and the Netherlands: 1–3 working days
France, Germany and Luxembourg: 3–7 working days

As soon as your order has shipped, you will receive an email with a track & trace code so you can follow your parcel.

Delivery times are estimates. Due to circumstances beyond our control, such as public holidays or busy periods at the carrier, a delivery can sometimes take a little longer.

Where are your products made?

Our products are manufactured both locally and worldwide. We carefully select our production partners to ensure that our products are of high quality and offered at a fair price.

What are the shipping costs?

We ship to Belgium, the Netherlands, France, Germany and Luxembourg.

Orders of €90 or more: free shipping
Orders under €90: €6.95 shipping fee

You always see the shipping costs before you pay.

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